header

POLICIES, CONDITIONS & TERMS



POLICIES

The Policies depicts how Empire state limousine services conducts its Business.

Empire State Limousine Services Inc. is also know as ESLS Empire State Limousine Services Inc. RESPONSIBILITY: The Primary Responsibility of Empire State Limousine Services Inc. is to Provide Safe Chauffeuring Service to our Passengers. The Primary Responsibility of the Drivers are to Chauffeur Passengers Safely while Safe-Guarding the Vehicle. And, the Primary Responsibility of the Passenger is to Have A Great Experience being Chauffeured at our . Limousine Service New York City . With this in Mind, we have a few Policies, Conditions & Terms that we MUST follow to achieve these Objectives.

NOW/LIVE/ASAP PICK-UPs:

If you need to be Picked-Up RIGHT Now/Live/ASAP/As-Soon-As-Possible or for within the next 2 to 6 Hours, DO NOT make a Reservation online, please call 516-678-5466

CHARGES FOR PICK-UPS:

We DO NOT charged for Travel Time to the Pick-Up Point, unless under the Circumstance that there is a No-Show or the Service has been Cancelled during Penalty.

RECEIPTS:

All Reservations requires a Signed Receipt at the end of the Trip, to Confirm which Service the Passenger will be Charged for. Not Signing a Receipt DO NOT Negate the Price of Service and ESLS will take Full Payment for what is owed.

SWEEP UNDER:

All Drivers are required to do a Visual Sweep Under the Seat after ever Drop-Off. If the Driver does a Sweep Under and found an Item and the Passenger is already Gone, the Driver will Wait at that Drop-Off Destination Point for 15 Minutes, giving the Passenger a chance to return and Collect their Item.

CALL-BACKS:

A Call-Back Number is the Number that ESLS uses to Call the Passengers Back, before the Pick-Up Time. This is when we advise the Passenger of the Vehicle’s Make, Number and whether the Vehicle is On-Time or is Already on Scene

ESLS
REQUIRES a Call-Back Telephone Number for all Reservation. Whether the Passenger chooses to receive a Call-Back or not.

Passenger Call-Backs are done ONLY at the Passenger’s request and it is not Automatic on every Reservation. Passenger can choose NOT to be Called-Back, and ESLS will Dispatch the Vehicle, to Pick-Up the Passenger, On-Time.

If the Passengers chooses to have a Call-Back, They MUST provide ESLS with a Local or National U.S.A Telephone Number. However, due to Long Distance Charges for ESLS, and possibly Roaming Charges for Passengers, we DO NOT Call-Back International Numbers.

If the Passenger ONLY has an International Number, they must Provide it on the Reservation. They can call 1-888-546 6424, and we will Update them on their Vehicle’s ETA, Type, and Number.

CREDIT CARDS:

ESLS ONLY Accepts Credit Cards & Debit Cards as a Means Of Payments. We only Accept Visa, Master Card, American Express & Discover Credit Cards. For Passengers who are Paying with a Debit Card, we only Accept Debit Cards that have either a Visa or a Master Card Logo imprinted on the Card. Credit & Debit Cards are referred to as Credit Card. When Passengers are being Picked-Up, they MUST have a Valid Credit Card to give to the Driver upon entering the Vehicle. Clients can Pay with a Credit Card for another Passenger’s Pick-Up, but the Client MUST present the Card to the Driver Personally, so that the Driver can verify that the Client is indeed the Credit Card Holder. NOTE: NO PICK-UP WILL BE HONORED, IF THE DRIVER CAN NOT VERIFY THE CREDIT CARD HOLDER, AND THE RESERVATION WILL BE CONSIDERED AS A NO-SHOW AND WILL BE CHARGED AS SUCH. ESLS IMMEDIATELY Takes Full Payment for Service, off the Credit Card as soon as the Card is Submitted. However, the Bank puts a hold on $200.00 for 5 to 7 Business Days. This gives ESLS enough time to Receive the Driver’s Charter Details Statement of the Reservation, and to verify that all Additional Charges such as Parking, Stops, Tolls, Wait-Time and Gratuity has been added to the Reservation.

CREDIT CARD SECURITY CODE:

Is the 3 or 4 Digit code that is on the Credit Card Itself. For American Express, the 4 Digits Security Code is found on the Front of the Credit Card. For all others Credit Cards, the 3 Digits Security Code is found on the Back of the Credit Card, on or near the Signature Strip.

RUSH PICK-UPs:

LIVE, NOW & ASAP (As Soon As Possible) Pick-Ups are ONLY Accommodated, based on Availability of Vehicles.

AIRPORT PICK-Ups:

AIRPORT POLICY
As a courtesy to our Passengers, we will Track the Airline’s Flight Arrival Time, and Send-Out the Vehicle based on to the Airline’s Arrival Time.
We DO NOT have a Grace Period, for example, if the Airline Tells us that the Flight will Land at 5:00 PM, we Send-Out the Driver to Pick-Up the Passenger at 5:00 PM sharp, and Wait-Time Charges will Start at 5:00 PM. This Policy goes for International Flights as well as Meet & Greet.
Passengers are responsible for all Wait-Time Charges and or all No-Show Charges that are added on to their Pick-Up, based on the information we get from the Airlines.
Our Airport Policy is designed to eliminate Wait-Time Charges and or No-Show Charges if the Flight is Delayed or Cancelled by the Airline.
Only at the Passenger's request do we Track the Airline’s Arrival Time. Otherwise the Passenger can choose to have a Pick-Up at any Time.

OUTSIDE PICK-UPs vs. INSIDE PICK-UPs:

OUTSIDE PICK-UPs:

Pick-Ups anywhere OUTSIDE the Airline Terminal is usually at Curb-Side, the Middle Island or at the Taxi Dispatcher’s Secondary Line, depending on the Terminal. Once the Flight Lands, the Passenger can call 516-678-5466 from the Terminal, and we will help them to locate their Vehicle at the Airline’s designated Pick-Up sections.

WAIT-TIME:

To avoid Wait-Time Charges at the Airports, we suggest that Passengers schedule the Pick-Ups Time for a few Extra Minutes after the Flight Lands. This gives the Passenger enough time to get through Custom or to get their Luggage from Baggage Claim or to get from the Plane to the Vehicle.

INSIDE PICK-UPs:

Pick-Ups Inside the Terminal, Baggage Claim or Inside of any other Location within the Airport, where the Driver has to FIND the Passenger to Begin the Reservation, is called a Meet & Greet.

MEET & GREET:

Meet & Greet includes the Driver Parking the Vehicle and Coming Inside the Terminal. He Displays a Name Sign with the Passenger’s Name written on it and the ESLS Name. He Meets & Greet the Passengers. If needs be, he helps them with their Luggage, and then takes them to the Vehicle to Begin the Reservation. NOTE: Wait-Time Charges applies to the time it takes for the Driver to Enter the Terminal, Find the Passenger and get them back to the Vehicle to begin the Reservation. NO 15 MINUTES GRACE PERIOD IS ALLOTTED FOR AIRPORT PICK-UPS.

PRIVATE AIRPORTS POLICY:

For Private Airports, such as Bradley Airport in Connecticut (BDL). McArthur Airport in Long Island, New York (MCA). Newburgh Airport in Up State New York (NBG). TeterBoro Airport in New Jersey (TTB). West Chester Airport in West Chester New York (WEA).

ESLS cannot Track Flights in Private Airports. We will have to send out the Vehicle for the Pick-Up Time the Passenger requests. And, No-Show charges and or Wait-Time Charges will incurred, if the Passenger has not Landed at the Requested Pick-Up Time.

Private Airport Security is EXTREMELY Strict. If the Driver is not allowed to enter the Airport for any reason including: Wrong Airline Name, Wrong Pick-Up Time, Wrong Tail Number, No Tail Number, Flight Cancellation and or Flight Delay, the Passenger will be responsible for the Full Price of a Return-Trip Service TO and FROM that Airport.

We suggest that the Passenger call ESLS when they Land at a Private Airport, and we will dispatch the Vehicle to Pick them Up, As-Soon-As-Possible

.

NON-AIRPORT PICK-Ups:

OUTSIDE PICK-UPs vs. INSIDE PICK-UPs:

OUTSIDE PICK-Ups - DIRECTIONAL CORNER:

Passengers must Provide ESLS with the Directional Corner that they will be Standing In Front Of, when the Driver Arrives. Ex: For a Pick-Up at 5th Ave & E. 20th St, there are 8 Directional Corners.



1. The North East Corner/NEC on 5th Ave.
2. The North West Corner/NWC on 5th Ave.
3. The South East Corner/SEC on 5th Ave.
4. The South West Corner/SWC on 5th Ave.
5. The North East Corner/NEC on 20th St.
6. The North West Corner/NWC on 20th St.
7. The South East Corner/SEC on 20th St.
8. The South West Corner/SWC on 20th St.



If the Passenger know which Corner they are Standing on, it helps the Driver to Determine, in which Direction the Traffic flows, so the Driver can figure out the FASTEST route to Picking-Up the Passenger.

INSIDE PICK-UPs:

Pick-Ups Inside of Anywhere, that the Driver has to FIND the Passenger, to Begin the Reservation, is called a Meet & Greet.

MEET & GREET:

Meet & Greet includes the Driver Parking the Vehicle and Coming Inside of a Location. He Displays a Name Sign with the Passenger’s Name written on it and the ESLS Company’s Name. He Meets & Greet the Passengers. If needs be, he helps them with their Luggage, and then takes them to the Vehicle to Begin the Reservation.

Meet & Greet Costs $11.00 plus the Cost of Parking plus Wait-Time Charges. NOTE: Wait-Time Charges applies to the time it takes for the Driver to Enter the Location, FIND the Passenger and get them back to the Vehicle to begin the Reservation.

VEHICLE DISPATCH:

Vehicles are Sent out to Pick-Up Passengers or is Dispatched, BASED ON HOW FAR THE ADDRESS, CITY & STATE IS, IN-RELATIONS TO MANHATTAN, NYC.

Ex: If ESLS has 2 Pick-Ups. 1 Pick-Up is in Queens and the other Pick-Up is in Connecticut. We would Dispatch the Vehicle for Queens, anywhere from 1 Hour to 1.5 Hours ahead of the Pick-Up Time. We would Dispatch the Vehicle for Connecticut anywhere from 3 - 5 Hours ahead of the Pick-Up Time. This allows the Driver Time to get through Traffic or any Unforeseen Delays so he can get to the Pick-Up Point, On-Time.

Dispatching Time of the Vehicle could be earlier, depends on Weather, Traffic, Events in the City and the Distance of the Pick-Up Address, in Relations to Manhattan.

However, if All-Is-Well in Manhattan: For Pick-Up in Queens, Brooklyn and the Bronx, we normally Dispatch the Vehicle, 1 Hour ahead of the Pick-Up Time. For Staten Island, it is 1 to 2 Hours. For JFK & LGA Airports it is 1 Hour and for Newark Airport it is 2 Hours. THIS IS USEFUL INFORMATION TO KNOW BECAUSE IT AFFECTS OUR CANCELLATION POLICY.

ONLINE RESERVATIONS:

ADVANCE NOTICE:

If you need to be Picked-Up Right Now/Live/ASAP/As-Soon-As-Possible or within the next 2 to 6 Hours, DO NOT make a Reservation online, please call 516-678-5466

For Pick-Ups within Staten Island, we recommend that the Reservation is Booked Online at lease 4 Hours before the Passenger needs the Pick-UP. For Pick-Ups Within the other 4 Boroughs, we recommend that the Reservation is Booked at lease 3 Hours before the Passenger needs the Pick-UP. For Pick-Ups Outside of the 5 Boroughs, we recommend that the Reservation is Booked at lease 6 Hours before the Passenger needs the Pick-UP.

CONFIRMATION:

ESLS only Send-Out/Dispatch Vehicles for Reservations that ARE Confirmed. Online Reservations ARE NOT Confirmed. Until a Representative from ESLS Approves the Reservation and Contact the Passenger

.

CONDITIONS

The Conditions are the Guidelines & Rules of Empire state Limousine services Inc.

PERMISSION:

Passengers must be 18 Years or Older to use this Website.

THE DRIVER:

The Driver has the right to Terminate any Trip without a Refund, if there is Blatant Indiscretion on the part of the Passenger.

PASSENGER VS CLIENT:

The Passenger is the Person that enters the Vehicle and is Chauffeured to the Drop-Off Destination. The Client is the person who is Paying for the Chauffeur Service. If Passenger & Client are One-In-The-Same, ESLS referrers to them as Passenger.

UNAUTHORIZED STOPS:

We are committed to taking the Shortest possible Route to the Drop-Off Destination. Any Requested Detour from that Route, will be considered as an Unauthorized Stop, even if the Vehicle do not Stop. Passengers will be charged as a Stop from the Furthest Point of the Detour.

VEHICLE DISPATCH:

Vehicles are Sent out to Pick-Up Passengers or is Dispatched, BASED ON HOW FAR THE ADDRESS, CITY & STATE IS, IN-RELATIONS TO MANHATTAN, NYC.

Ex: If LBL has 2 Pick-Ups. 1 Pick-Up is in Queens and the other Pick-Up is in Connecticut. We would Dispatch the Vehicle for Queens, anywhere from 1 Hour to 1.5 Hours ahead of the Pick-Up Time. We would Dispatch the Vehicle for Connecticut anywhere from 3 - 5 Hours ahead of the Pick-Up Time. This allows the Driver Time to get through Traffic or any Unforeseen Delays so he can get to the Pick-Up Point, On-Time.

Dispatching Time of the Vehicle could be earlier, depends on Weather, Traffic, Events in the City and the Distance of the Pick-Up Address, in Relations to Manhattan.

However, if All-Is-Well in Manhattan: For Pick-Up in Queens, Brooklyn and the Bronx, we normally Dispatch the Vehicle, 1 Hour ahead of the Pick-Up Time. For Staten Island, it is 1 to 2 Hours. For JFK & LGA Airports it is 1 Hour and for Newark Airport it is 2 Hours. THIS IS USEFUL INFORMATION TO KNOW BECAUSE IT AFFECTS OUR CANCELLATION POLICY.

ONLINE RESERVATIONS:

ADVANCE NOTICE:

If you need to be Picked-Up Right Now/Live/ASAP/As-Soon-As-Possible or within the next 2 to 6 Hours, DO NOT make a Reservation online, please call 516-678-5466

For Pick-Ups within Staten Island, we recommend that the Reservation is Booked Online at lease 4 Hours before the Passenger needs the Pick-UP. For Pick-Ups Within the other 4 Boroughs, we recommend that the Reservation is Booked at lease 3 Hours before the Passenger needs the Pick-UP. For Pick-Ups Outside of the 5 Boroughs, we recommend that the Reservation is Booked at lease 6 Hours before the Passenger needs the Pick-UP.

CONFIRMATION:

LBL only Send-Out/Dispatch Vehicles for Reservations that ARE Confirmed. Online Reservations ARE NOT Confirmed. Until a Representative from LBL Approves the Reservation and Contact the Passenger.

VEHICLES CAPACITY:

Black Cars/Town Cars/Corporate Cars Seats up to 4 Passengers comfortably, plus the Driver. Luxury Cars Seats up to 3 Passengers comfortably, plus the Driver. SUV Seats up to 6 Passengers comfortably, plus the Driver, and 6, 8 & 10 Passengers Stretch Limousines Seats their respective Capacities comfortably, plus the Driver. It is Illegal for the Vehicles to be Loaded, beyond its Seating Capacity.

TRUNK SPACE FOR LUGGAGE:

Black Car/Town Car/Corporate Car’s Trunk Space, holds up to 2 pieces of Large Luggage plus 1 Small piece. Additional or Larger Luggage will require an SUV. Luxury Cars & Stretch Limousine’s Trunk Space, can only hold up to 2 pieces of Medium Luggage.

LUGGAGE SIZES CHART:

Small is 18”H x 15”W x 10”D or Smaller. Medium is 24”H x 17”W x 10”D or Smaller. Large is 28”H x 21”W x 12”D or Smaller. Extra Large is 29”H +).

PETS:

Black Cars/Town Cars/Corporate Cars are Authorized to ONLY carry a single Small Size Pet that weights less than 20 lbs. All Pets MUST BE fully muzzled and placed inside of a Locked Cage or Pet-Pouch before entering the Vehicle. During the Charter, the Pet MUST remain contained at ALL TIMES. Larger than 20lbs Pet & Multiple Pets requires an SUV, call LBL to make arrangement. (NOTE: The approximate size of a 20lbs Pet's Head is about the Size of a Grapefruit or Smaller, depending on the Pet).

SMOKING:

Smoking is NOT PERMITTED in any of our Vehicles.

ILLEGAL ACTIONS:

Standing through the Sun-Roof in the Vehicle is Illegal. Passengers will get Arrested, if they are caught by the Police.

LBL will strictly Enforce State and Federal Laws and maintains a Zero-Tolerance-Compliance-Policy that no Alcoholic Beverages can be consumed or use by any person not of the Legal Drinking Age of 21 within the Tri-States. All U. S. law Enforcement Agencies have absolute power to stop any Motor vehicle and perform an Administrative Searches and the Minor will be Arrested.

INJURIES:

Client and or Passenger is Solely responsible for Injuries & Damages that has Occur due to Horse Playing or Rough Housing at any time in the Vehicle or while Entering or Exiting the vehicle. The Client and or the Passengers will be Fully Responsible for all Injuries and Damages.

STOP & FETCH:

The driver’s primary responsibility is to Chauffeur Passengers safely while Safe-Guarding the Vehicle. Our Drivers WILL NOT leave the Vehicle unattended or with Passengers inside for any reason. What that means is, Drivers DO NOT Stop the Vehicle & Fetch anything for Passengers. A Driver never leaves the Vehicle to run Errands, grab something from a Store, including and especially Cigarettes or Alcohol.

SUBMIT BUTTON:

The "SUBMIT" Button on the Make A Reservation Page, on this Website, takes Full Payment of Reservation off the Credit Card as soon as the button is Pressed. Passengers MUST be aware of the Refund Terms before Pressing the Submit Button.

Upon Pressing the "SUBMIT" Button on the Make A Reservation Website Page. The Passenger is acknowledging that they are at least 18 Years or Older. That they are Authorized to use the Account Information and or Credit/Debit Card Account. The Passenger is acknowledging that they have Read & Understands the Services, Policies & Price Pages on this Website at http://www.luxurybrandlimo.com. And, Passengers also Agreed to ALL the Terms, Conditions & Policies Herein.

ONLINE RESERVATIONS:

Prices on the Prices Page on this Website, DO NOT include, Tolls, Parking, Wait Time, Stops or Gratuity. All Terms, Policy & Conditions on the Website are subject to change without Notice.




TERMS

The Terms are Empire State Limousine's Full Disclosure of Pricing and Services.

NYS SURCHARGES:

We do not Charge Surcharges, we only Collect it as Mandated by the State of New York at 10.87% of Service.

FUEL SURCHARGES:

A 6% Fuel Surcharge is Added to the Price of ALL Reservations.

GRATUITY:

A 20% Gratuity is Added to the Price of all Reservations.

CARD PROCESSING FEE:

On all Credit/Debit Card Reservations, there is a 4.5% Credit Card Processing Fee.

DAMAGE FEE:

The Damage Fee for Black Cars/Town Cars/Corporate Cars includes a Down-Time Fee of $150.00 plus the Cost of Professional Repairs. For SUVs, Luxury Cars & Limousines, the Damage Fee includes a Down-Time Fee of $300.00 plus the Cost of Professional Repairs.

SANITATION FEE:

The Sanitation Fee for Black Cars/Town Cars/Corporate Cars includes a Down-Time Fee of $100.00 plus the Cost of Professional Cleaning. For Luxury Cars & Limousines, the Sanitation Fee includes a Down-Time Fee of $200.00 plus the Cost of Professional Cleaning.

CANCELLATION FREE:

Cancellation Free is 10% of the Standard Reservation if the Vehicle has not already been Dispatched.
For Cancellation when the vehicle is already Dispatched, In-Route or is on its way to the Pick-Up Point, the Rates are as follows:
Within the 5 Boroughs, Passengers are charged the Minimum respective Borough’s Zone Rate. Outside of the 5 Boroughs Passengers are charged the Full Price of a Round-Trip Reservation to the Pick-Up Point and Back.
For Cancellation when the vehicle is already On-The-Scene:

within the 5 Boroughs Passengers are charged the respective Borough’s Zone Rate plus applicable Wait-Time Charges. Outside of the 5 Boroughs Passengers are charged the Full Price of a Round-Trip Reservation TO and FROM the Pick-Up Point plus applicable Wait-Time Charges.

REFUNDS:

Full Payment of Service is Non-Refundable for all No-Show Pick-Ups. If the Pick-Up is cancelled before the Vehicle is Dispatched, Full Payment of Service is Refundable MINUS 20% for Administrative Fee.

ILLEGAL ACTION PENALTIES:

Drug Use in any of our Vehicle is strictly prohibited by Law. If Drugs are in our Vehicles, even in the smallest amount, Law Enforcement can Seize and Forfeit the vehicle to a Local Government Agency. All Law Enforcement Agencies are Expressively Enforcing this Policy.

Therefore, all Fines, Citations & Impoundments Costs will be paid for by the Client and or Passengers, plus Down-Time Daily Fee of $500.00 Per Day, for each Day the Vehicle is Impounded, plus the Cost of the Driver’s Transportation back to the Base. If the Vehicle is Forfeited to a Governmental Agency and LBL can not get the Vehicle back, the Client and or the Passenger if Completely Liable for Full Compensation of the Book Value of the Vehicle plus the cost of all of the Vehicle’s Amenities.

STOPS:

At every Stop, there is a 15 Minutes Courtesy wait-Time. After 15 Minutes, Wait-Time Charges will Apply at the Rate of $60.00 an Hour, plus the Price of the Stop.

MEET & GREET:

Meet & Greet Costs $11.00 plus the Cost of Parking plus Wait-Time Charges. NOTE: Wait-Time Charges applies to the time it takes for the Driver to Enter the Location, Find the Passenger and get them back to the Vehicle to begin the Reservation.

WAIT TIME CHARGES:

When the Driver Arrives for a Pick-Up, he is Authorized to Wait for he Passenger for up to 15 Minutes (EXCEPT AT THE AIRPORT). If the Passenger is Inside of the Vehicle and is ready for the Reservation within 15 Minutes of the Driver’s arrival, NO WAIT-TIME CHARGES WILL APPLY.

However, if the Driver has to wait for the Passenger for 16 Minutes or More, the Passenger will be Charged for every Minute the Driver has to Wait. And Wait-Time Charge is $60 an Hour.

TIME-JOBS:

Time-Jobs aka Hourly As Directed Usage, has a Minimum Usage Time and MUST BEGIN and END in one of the 5 Boroughs. For Manhattan, there is a 2 Hours Minimum Usage Time of $60.00 an Hour, if the Vehicle stays within Manhattan. For the other 4 Boroughs There is a 3 Hours Minimum Usage Time of $66.00 an Hour, if the Vehicle ventures into any of the other 4 Boroughs. Time-Jobs Usage is NOT AVAILABLE outside of the 5 Boroughs.

Passengers are responsible to pay for the Entire Minimum Usage Time of the Vehicle, even if they only used the Vehicle for a few Minutes. Time-Job Price DOES NOT include Parking, Tolls or Gratuity.

AUTHORIZED WAIT-TIME-CHARGES:

When Passengers are Booking their Reservation, they can Authorize Wait-Time, for as long as they need the Vehicle to Wait for them. However, for the Spontaneous, Unplanned, Impulsive or Unauthorized Stop & Wait, the Conditions are as follows:

STOP & WAIT:

IT IS SOLELY UP TO THE DISCRETION OF THE DRIVERS TO MAKE AN UNAUTHORIZED STOP & WAIT. In some instances, the Driver has another Pick-Up to Cover or is at the End of their Shift for Mandatory Down-Time.

If the Driver CAN NOT WAIT, the Passenger MUST Call 516-678-5466 and make Arrange for another Vehicle, that can commit to their Authorized Wait-Time Needs.

If the Driver CHOOSES to Wait, Non-Scheduled Overtime Charges MUST be Paid UP FRONT and in Cash, to the Driver. The Driver can only Wait in Increments of 2 Hours. That means, every 2 Hours, the Driver MUST receive a Verbal Confirmation plus Payment from the next 2 Hours of Wait-Time in Advance.

In the Case that the Driver has Received Payment and a Verbal Confirmation that the Passenger wants him to Wait, the Driver MUST call into the Base and ADVISE of HIS Decision to Continue to WAIT. And, Passenger will continue to give Payments and Verbal Confirmations to the Driver every 2 Hour so the Driver can continue to inform the Base of his Decision. NOTE: It is Solely the Passenger’s responsibility to keep the Driver updated with Verbal Confirmations and Advanced Payments.

In the Case that the Driver is willing to Wait, and the Passenger HAS NOT provided Verbal Confirmation within the first 2 Hours & 15 Minutes of Exiting the Vehicle. The Driver is Automatically Released from Service, and LBL’s Service will be Completed for that Reservation. The Unauthorized Stop & Wait Location, will be considered as the Passenger’s Drop-Off Destination, and Wait-Time Charges WILL Apply only to the 2 Hours that the Driver Waited.

Ex: If the Passenger Asks the Driver to Wait. Then the Passenger goes into a Night Club or any other Establishment where People often loose track of time. The First 15 Minutes of Wait-Time is Complimentary but the Driver can only Wait for up to 2 Hours after that 15 Minutes. Then the Driver has to leave, and LBL WOULD NOT require a Signed Receipt, to take Full Payment for that Reservation.

PASS CODE & COMPLEX NAME:

Pick-Ups in Gated Communities, usually require a Pass Code, Building Number, Complex Name, etc. If the Driver is unable to get to a Pick-Up Address, due to the Lack of this Information, the Passenger will be Charged the Full Price of the Standard Round Trip Pick-Up TO and FROM that Address.

CHILD-SEAT USAGE:

For Child-Seat Usage, there is a Non-Refundable Usage Charge of $20 Per Child-Seat. Vehicles can ONLY Carry a Maximum of 2 Child-Seats. Passenger CAN NOT take Child Seats with them or they will be charged $200.00 each.

LBL IS NOT LIABLE FOR:

Mechanical Breakdown while on Charter, and will only be responsible for making up for Lost Time at a Mutually Agreed upon Date. LBL is NOT responsible for Delays or the Termination Of Service due to Street Closures, Bad Weather and Unsafe Road Conditions such as Un-Salted Roads, Flooded Streets, Accidents, Traffic, Etc.

LBL is NOT responsible for Articles or Personal Items left in the Vehicles. Passenger will be charged an Administrative Fee plus the Standard Service Rate from Valley Stream-LI, if LBL has to Drop-Off the Property.

CONTACT US:

Should you have any questions or concerns, please feel free to contact Empire State Limousine Services Inc.. at 516-678-5466

FYI

Prices on the Prices Page on this Website, do not include Parking, Wait Time, Tolls, Stops or Gratuity. All Terms, Conditions and Policies are subject to change without Notice.



GLOSSARY

Are the Definitions of Words used by Empire state Limousine services, Inc.

  • 5 Boroughs in New York = Bronx, Brooklyn, Manhattan, Queens & Staten Island, NY.
  • Administrative Fee = The amount it Cost LBL to make arrangements for Reservation and it is applicable on all Cancelled Reservations.
  • Advance Notice = Passengers giving LBL Enough Time to Safely Fulfill their Reservations.
  • Affiliates = Other Chauffeuring Companies that LBL Provides Chauffeur Coverage for.
  • Airport Directional Corners = If the Passenger Flight has already Landed at the Airport and they need an immediate Pick-Up. We REQUIRE the Name or Number/Letter of the Closest Terminal in relation to where the Passenger will be Waiting for the Driver. Ex: I am Standing to the Left/Right of Terminal XYZ. I am Standing at the Curb-Side to the Left/Right of Terminal XYZ. I am Standing on the Middle Island in Front of Terminal XYZ, etc.
  • Already Landed/Lands = The Passenger already Exited the Plane and is outside the Terminal.
  • Authorized Wait-Time = When the Passengers Authorizes to have the Driver Wait for them either before the Pick-Up or at a Stop.
  • Bank’s Hold on Credit Cards = The Bank puts a Hold on $200.00 for 5 to 7 Business Days before it is released back to the Card. This gives LBL enough time to Receive the Driver’s Charter Details Statement of the Reservation, and to verify that all Additional Charges such as Parking, Stops, Tolls, Wait-Time and Gratuity has been added to the Reservation.
  • Booking the Reservation = Making Payments for a Reservation.
  • Call-Back Number = A Call-Back Number is the Number LBL uses to Call the Passengers Back before the Pick-Up Time, and advise them of the Vehicle’s Make, Number and whether the Vehicle-Will-Be-On-Time or is Already-On-Scene. All Reservation requires a Call-Back Number.
  • Chartered = Renting the Chauffeured Services of Empire state Limousine services’s Vehicle.
  • Child Seat Usage = Securely Holds and Protects Children when they are Riding in the Vehicle. Child Seats are not for Sale, they are only to be used for the Duration of the Charter. All Vehicles can hold 2 Child Seats.
  • Corporate Accounts = Passengers or Companies that have established a contract with Luxury Brand Limousine to Receive Multiple Chauffeured Service and Pay a Single Bill in Weekly or Month increments.
  • Credit Cards = We only accept Visa, Master Cards, American Express & Discover Credit Cards. We also accept Debit Cards, which are also referred to as Credit Card and must have a Visa or Master Card Logo imprinted on the Card.
  • Credit Card Processing Fee = The Amount that is Charged for Process Credit Card Payments. can be 4.5% or higher.
  • Dispatch the Vehicle = When the Base sends the Vehicle to begin the Reservation.
  • Down-Time = The Period of Time that a Vehicle Can Not Generate Income.
  • Down-Time-Fee = The Minimum Fee Charged, for the Negligence on the part of the Passengers, that Causes the Vehicle to NOT Generate Income.
  • Driver’s Charter Details = When the Driver Furnishes to the Base a Detailed Accounting of the Passengers Charter. We verify that all Gratuity, Parking, Stops, Wait-Time & Tolls has been included in the Reservation Price.
  • Fuel-Surcharge = To Off-Set the Cost of the Nation's rising Fuel Prices. Fully Muzzled = When a Pet is Fully Muzzled it’s Mouth is Secured, to prevent the Pet from making Excessively Loud Noise and from Biting Passengers, Drivers and or the Upholstery of the Vehicle.
  • Gratuity = All TLC Services includes Gratuity. It is the Mandatory Tip for the Driver.
  • Hourly As Directed = Time Job. When Passengers Charters the Vehicle for a certain Period of Time. All Hourly As Directed Reservations has a Minimum Usage Time.
  • Impoundments = When Law Enforcement takes away the Vehicle and the Vehicle CAN be Retrieved, if the Fines are Paid.
  • In Relations/Proximity To Manhattan = Manhattan is the Central Point that all New York Based Car, Limousine, Chauffeured, Taxi and TLC Business use to Gage Distance and Prices.
  • In-Route = When the Vehicle is on its way to the Pick-Up.
  • Landed/Lands = The Passenger already Exited the Plane and is Outside of the Airline Terminal.
  • Live = When a Passenger Needs a Reservation Right Now.
  • Meet & Greet = Meet & Greet is when the Driver Parks the Vehicle in a Parking Facility, that he deems Safe for the Vehicle. Then Comes Inside the Airport or Inside of Any Facility. He carries a Name Sign, Finds the Passenger, Meets & Greets the Passenger, and if need be, helps them with their Luggage.
  • No-Show = When a Reservation is Confirmed, the Driver is at the Pick-Up Point, the Driver has Waited the Courtesy 15 Minutes (Except At The Airport) and the Passenger Does Not Show-Up.
  • NYS Surcharge = Taxes that the State of New York Imposes on all TLC Service.
  • On-Scene = When the Driver is already at the Pick-Up Point.
  • Reservation = Chartering, Booking or Paying for our Services.
  • Sanitation = The Cleaning-Up of Spills, Stains, Waste Matters, Garbage etc out of the Vehicle.
  • Seize = When Law Enforcement takes away the Vehicle, however, the Vehicle CAN NOT be Retrieved and the Fines must still be Paid.
  • Standard Rate = The Minimum Rate for a Pick-Up without any Additional Services being added. Services such as Parking, Tolls, Stops, Wait-Time & Gratuity.
  • Stop & Wait = Unauthorized Stops & Wait-Time.
  • Stop = A Stop is when the Driver takes the Passengers to any Location that is NOT the Drop-Off Destination. If the Vehicle only Passes by a Location and does not Stop, it is still considered as a Stop from the Furthest Point.
  • Time-Job Usage = Is when a Passenger Charters a Vehicle for a Certain Period of Time. All Time-Job Reservations has a Minimum Usage Time.
  • Track Airline Arrival Time = Getting Updates from the Airline Directly, as to what Time a Specific Flight will be Landing. This complimentary Service must be requested by the Passengers.
  • Unauthorized Stop = When the Passenger Asks the Driver to Take them Somewhere Else, other than their Drop-Off Destination or when the Passenger Asks the Driver to take a Longer Route to their Drop-Off Destination.
  • Zone Rate = Each Borough has a TLC Zone and each Zone has a Rate on which all TLC Pick-Up Prices are Gauged.